HealthTapAccessible healthcare, Anytime, Anywhere
product design
mobile app
2024
Problem Statement
This case study explores the implementation of an out-of-hours virtual clinician service in New Zealand, aimed at addressing the gap in after-hours healthcare access. The service enables patients to connect with qualified clinicians via a digital platform outside of regular business hours, providing timely consultations for non-emergency medical concerns.
A design Work in Progress
By leveraging telehealth technology, the platform ensures that individuals in rural and urban areas alike receive quality care without needing to visit a clinic in person. The case study highlights the services impact on reducing wait times, increasing accessibility, and improving patient satisfaction across the country.